I used to work in a computer store. One day, we had a gentleman call in with a smoking power supply. The service representative was having a bit of trouble convincing this guy that he had a hardware problem.
Service Rep: Sir, something has burned within your power supply.
Customer: I bet that there is some command that I can put into the AUTOEXEC.BAT file that will take care of this.
Service Rep: There is nothing that software can do to help you with this problem.
Customer: I know that there is something I can put in... some command... maybe it should go into the CONFIG.SYS.
[After a few minutes of going round and round]
Service Rep: Okay, I am not supposed to tell anyone this but there is a hidden command in some versions of DOS that you can use. I want you to edit your AUTOEXEC.BAT and add the last line as C:\DOS\NOSMOKE and reboot your computer.
Customer: [Customer does this] It is still smoking.
Service Rep: I guess you'll need to call Microsoft and ask them for a patch for the NOSMOKE.EXE.
The customer then hung up. We thought that we had heard the last of this guy. But he called back 4 hours later.
Service Rep: Hello, Sir, how is your computer?
Customer: I called Microsoft and they said that my power supply is incompatible with their NOSMOKE.EXE and that I need to get a new one. I was wondering when I can have that done and how much it will cost...
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